Frequently Asked Questions:

We strive to address all customer concerns in a quickly and effectively, here are some of the most often asked questions.

Q: What material are they made of?

A: Most of parts are made of aluminum by CNC machine, surface is anodized, like Apple MacBook body...

Q: Will the magnet damage my phone or the memory card?

A: No, memory cards are not magnetic data carriers and thus will not be damaged by magnetic fields, smartphone mobile devices and tablet computers also use non-magnetic storage media and thus magnetic fields will not damage data. As stated by Macworld on January 12, 2012: "... magnet-based accessories are safe to use with iPads and pose no threat of scrambling interior electronics."

Q: Do you ship internationally?

A: Yes, we will ship internationally for an additional $25 USD charge, or contact us for local dealers information.

Q: Where can I purchase this product?

A: USA customers can buy the products from authorized dealers and Amazon for Dashboard , vent mount and CD-slot mount.

Q: How to install iMagBond CD-slot mount firmly if my CD slot is too wider?

A: Every model of car CD slot has different width size(slot gap), this mount is good for the most CD-slot with more than 4.3mm width, if it is not tight enough since slot is too wider, e.g. more than 6mm, just stick two rubberized pads(come with kit, or you can buy pads with proper thickness in hardware store) on the two extending tongues (see picture below), it can be mounted firmly.

Q: Where can I get more spacers if my CD slot is too wider?

 A: The package comes with two rubber pads spacers, if your mount is still not tight, you may need more spacers. Go to Target local store home improvement section, find magic sliders surface protection, transparent disks are good for spacers.

Q: My swivel ball mount gets loose, how can I fix it?

A: Remove the swivel nut, you will find a black rubber disk, take it out, put a small disk(thicker paper or plastic disk, or surface protection disks  above) on the bottom, then put black rubber disk back, tighen nut, you should good to go.

Q: The magnet could not hold my phone, Is it too weak?

A: If your phone case is too thick, DO NOT put the metal plate in between case and phone if magnet could not hold the phone well, instead, stick the plate on the back of the case or phone directly:

Q: I stick the metal plate on my phone, how can I enhance adhesive ?

A: You can use a 3M double sided tape re-stick it.